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Home / Privacy Policy

T U R T L E — P R I V A C Y P O L I C Y

Your information.
Held with the same care as everything else
we make.

This policy describes what information Turtle collects when you use the App, why we collect it, and
how we use it. We have tried to say it plainly.

WHAT WE COLLECT

Device & Browsing Information

COLLECTED AUTOMATICALLY · ANALYTICS & PERFORMANCE

When you visit the App, we automatically collect your browser version, IP address, time zone, and
how you interact with our pages — including products viewed and search terms. This information
helps the App load correctly and allows us to understand how it is being used.

Order Information

COLLECTED FROM YOU · FULFILMENT & COMMUNICATION

When you place an order, we collect your name, billing and shipping address, payment details, email
address, and phone number. This is used to process your order, arrange delivery, send confirmations,
and where you have agreed, keep you informed about products and offers.

Customer Support Information

COLLECTED FROM YOU · SUPPORT ONLY

If you contact us for support, we collect your name, email address, and phone number — solely to
respond to your query.

HOW WE USE IT

Your information is used to fulfil orders, process payments, arrange shipping, and communicate with
you about your purchases. We also use it to improve the App and, where you have agreed, to send
relevant marketing. We do not sell your Personal Information.

WHO WE SHARE IT WITH

Honebi

APP PLATFORM & CRM PROCESSOR

Honebi powers the App and processes order and device information on our behalf. They also use
limited automated tools to prevent fraud — for example, temporarily blocking IP addresses or cards
associated with repeated failed transactions. This has no legal or significant effect on you.

Google & Meta

REMARKETING · ADVERTISING PARTNERS

We may use Google and Meta remarketing services to show Turtle ads to people who have previously
visited the App. Information about your use of the App and your interaction with our ads may be
shared with these partners, including through cookies.

DISCLOSURE · WHEN REQUIRED BY LAW

We may share your information to comply with applicable law, respond to a lawful request from
authorities, or to protect our rights.

Cookies are small files downloaded to your device when you visit the App. We use them to remember
your preferences, keep you logged in, and understand how the App is used. Most cookies we use
persist for between 15 minutes and two years.
You can manage or block cookies through your browser settings. Note that doing so may affect how
parts of the App function, and may not fully prevent information being shared with advertising partners.
We do not alter our data practices in response to Do Not Track signals.

RETENTION & YOUR RIGHTS

We retain your Personal Information for as long as your order records require it, unless you ask us to
delete it. If you are a resident of the European Economic Area, you have additional rights — including
the right to access, correct, or erase your data, and to object to certain types of processing. Contact us
at the address below to exercise any of these.

CHILDREN

The App is not intended for anyone under 18. We do not knowingly collect information from children. If
you believe your child has provided us with their information, please contact us and we will remove it.

We may update this policy from time to time.

If you have questions, concerns, or would like to make a complaint, write to us at
support@turtleonline.in. If you are not satisfied with our response, you may contact the relevant data
protection authority.

T H I S I S T U R T L E . T H E E X P L O R A T I O N B E G I N S W I T H I N .